FAQ
About the Product
What is the primary purpose of the device?
VRirexo systems are designed for digital 3D observation and environmental capture using dual-lens optical technology and infrared illumination.
Does the device support low-light environments?
Yes. Each system includes adjustable infrared illumination with seven intensity levels for enhanced visibility in low-light conditions.
What is the battery capacity?
The device features a built-in 3600mAh rechargeable battery designed for extended operation depending on usage mode.
Does the device include memory cards?
Included memory cards depend on the selected configuration. Some models include one or two 64GB TF cards.
Is software required to use the system?
In selected configurations, processing software is stored directly on the included TF memory card.
Can the device be mounted?
Yes. Certain systems include an adjustable flip-up mounting bracket and head strap.
What materials are used in the construction?
The housing is made from impact-resistant ABS plastic, with optical glass lenses and durable structural components.
Shipping
Do you offer international shipping?
Yes. VRirexo ships to multiple regions worldwide.
What is the estimated delivery time?
Delivery times typically range between 1 – 5 business days depending on destination and logistics processing.
How can I track my order?
Once your order is processed, a tracking number is sent via email for shipment monitoring.
Is shipping free?
Shipping fees are calculated at checkout depending on destination and selected delivery method.
Returns
What is your return policy?
We offer a return window within 30 days of delivery for eligible items in original condition.
How do I request a return?
Please contact our support team via email with your order details to receive return instructions.
When will I receive my refund?
Refund processing begins after the returned item is received and inspected. Processing times may vary depending on the payment provider.
Payment
What payment methods do you accept?
We accept major credit and debit cards as well as secure online payment providers available at checkout.
Is my payment information secure?
All transactions are processed through encrypted and secure payment gateways to ensure data protection.
About the Company
Who is VRirexo?
VRirexo is a technology-focused brand specializing in structured digital 3D observation systems with modular configurations.
Where is your company located?
VRirexo operates as an international online brand serving customers across multiple regions.
How can I contact customer support?
You can reach our support team at virrrairexooo@outlook.com. We respond within 24–48 business hours.